Refund policy

20-Day Return Policy

We accept return requests within 20 days after your order is delivered.

Return eligibility

To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. A receipt or proof of purchase is required.

To request a return, contact us at luisrdsoto8@gmail.com before sending the item. Returns sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return results from our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can evaluate the issue and provide an appropriate solution.

Non-returnable items

Gift cards, personalized items, and products that have been used, altered, or damaged after delivery cannot be returned. For hygiene and safety reasons, opened personal-use items may not be eligible for return.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after approval; your bank or card provider may require additional processing time.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or fulfillment.